Austin Hamilton’s Blog

I Got An Apple TV!, originally uploaded by austinhamilton.

I finally manned up and bought a 160gb Apple TV.

Dynamites at the Hartford Wolfpack Game, originally uploaded by austinhamilton.

The little guys on the ice are the Hartford Wolfpack Dynamites, young kids that play hockey between periods.

Curry In A Hurry, originally uploaded by austinhamilton.

Quality food in New York City.

Chipotle in New York City, originally uploaded by austinhamilton.

Southwest Airlines Customer Experience Monitoring, originally uploaded by austinhamilton.

I was in line at the Southwest Airlines ticketless check-in at Phoenix Sky Harbor Airport, and a Southwest employee handed me a Customer Experience Monitoring paper that appears to track how long it takes for a customer to get through the line.

She asked me to hand it to the Customer Service Agent at the front of the line when it was my turn. Looking at the sheet, pictured above, she wrote my position on line, the time that she gave me the paper, and the number of Customer Service Agents serving customers.

It took about 9 minutes for me to get through the line, which in my opinion isn’t too bad. I handed the paper to the Customer Service Agent, and hopefully the data that they gathered from me walking through the line will help them improve their already great customer service. It’s good to see that the airlines, or at least Southwest, still care about their customers.

How to Wash Your Hands, originally uploaded by austinhamilton.

Incase you forgot how to wash your hands, the bathroom at Cantina Laredo has instructions.