Austin Hamilton’s Blog

Chipotle in New York City, originally uploaded by austinhamilton.

Southwest Airlines Customer Experience Monitoring, originally uploaded by austinhamilton.

I was in line at the Southwest Airlines ticketless check-in at Phoenix Sky Harbor Airport, and a Southwest employee handed me a Customer Experience Monitoring paper that appears to track how long it takes for a customer to get through the line.

She asked me to hand it to the Customer Service Agent at the front of the line when it was my turn. Looking at the sheet, pictured above, she wrote my position on line, the time that she gave me the paper, and the number of Customer Service Agents serving customers.

It took about 9 minutes for me to get through the line, which in my opinion isn’t too bad. I handed the paper to the Customer Service Agent, and hopefully the data that they gathered from me walking through the line will help them improve their already great customer service. It’s good to see that the airlines, or at least Southwest, still care about their customers.

How to Wash Your Hands, originally uploaded by austinhamilton.

Incase you forgot how to wash your hands, the bathroom at Cantina Laredo has instructions.

Chipotle in Tempe, originally uploaded by austinhamilton.

I’m in heaven.

Countdown to AZ Superbowl, originally uploaded by austinhamilton.

You can’t really read it, but this sign says “Countdown to AZ Superbowl”.

Phoenix From Above, originally uploaded by austinhamilton.

I’m a rebel, I used my camera phone in the air.

Here I Come!, originally uploaded by austinhamilton.

At the airport in Chicago, about to leave for Phoenix.